FAQs

How long are shipping times? Will I know when my orders ship?

Yes. You will also receive order updates, including notification of shipment and estimated delivery date. Depending on the shipping rate used, we’ll also pass on the relevant tracking details where they’re available.


Shipping estimates by region:

United States - 4-9 days

United Kingdom - 2-3 days

Europe - 7-10 days

Worldwide - 7-14 days


Where are prints made? 

We’ve partnered with printers in the US (such as Bay Photo) and UK to fulfill print orders and localize production, which minimizes long-distance shipping costs and carbon emissions. All open-edition prints are printed to order and drop shipped, which allows me to keep making art in the studio. Each print lab is extensively tested and adheres to stringent product quality and manufacturing standards.


What does FSC-Certified mean?

The Forest Stewardship Council (FSC), is a non-profit organization that sets certain high standards to make sure that forestry is practiced in an environmentally responsible and socially beneficial manner. If a product is labeled as "FSC Certified," it means that the wood used in the product and the manufacturer that made it met the requirements of the Forest Stewardship Council.

The FSC certification is considered the "gold standard" designation for wood harvested from forests that are responsibly managed, socially beneficial, environmentally conscious, and economically viable.


What are Vegan-certified papers?

Many papers use some tissue additives/process aids might be based on animal derived chemistry (e.g. Gelatin, fatty acids, etc.) in their production. Our Vegan-friendly prints only use plant-based and synthetic sizing.


Do any of your papers contain plastic?

None of our paper prints contain plastic. The use of plastic is minimized in packaging as well.


Can I return a print if I don’t like it?

Returns can be made here within 30 days of your order.

 

Have another question?

Reach us at contact@jessicaoncanvas.shop